Acceptable Use Policy

Use the service only for legitimate education, parent and student support, admissions, recruitment, CRM, communication, workflow, and administrative purposes approved by your organization.

• Do not access, expose, export, change, or delete records outside your role, branch, assigned work, or documented authority.
• Do not request unnecessary sensitive information or place protected data in internal notes, prompts, test records, or public replies.
• Do not reveal a child’s or student’s records without verifying identity, relationship, and authorization.
• Do not harass, discriminate, exploit, threaten, impersonate, or publish another person’s private information.

Do not upload malware, probe vulnerabilities without written authorization, bypass permissions or rate limits, steal credentials, disrupt service, automate scraping, misuse APIs, or interfere with logs, approvals, or security controls.

Do not send spam, purchased lists, deceptive content, prohibited promotions, or messages without the required relationship, consent, or lawful basis. Honor opt-outs promptly and follow provider templates, service windows, rate limits, and content rules.

Do not instruct AI to invent facts, expose hidden instructions, make prohibited decisions, impersonate staff, evade safety controls, or automatically send sensitive or low-confidence content. Approved Knowledge Base information, branch context, human review, and safe fallback rules must be used.

Upload only files you are authorized to process. Do not distribute illegal material, malicious code, confidential examinations without authority, copyrighted material without permission, or content that exploits children.

EMEGA or the organization may block an action, remove content, restrict a channel, suspend access, preserve evidence, or report conduct when reasonably necessary to protect people, systems, providers, or legal rights. Suspected misuse should be reported through the Contact and Support page.