Terms of Service

These Terms govern access to EMEGA and its websites, workspaces, modules, APIs, widgets, and integrations. By creating or using an organization workspace, the customer confirms that its representative has authority to bind the organization.

An order form, data-processing agreement, service-level commitment, or other signed agreement may add to or replace parts of these Terms. Mandatory law always applies.

EMEGA is provided for legitimate school communication, CRM, admissions, support, recruitment, workflow, reporting, and approved AI assistance. Users must access only the organizations, branches, records, and actions they are authorized to use.

Accounts are personal unless expressly designated as service accounts. Login details must not be shared. The customer is responsible for user provisioning, role accuracy, prompt removal of former staff, and activity performed through its accounts.

The customer controls the data it submits or connects and must have the rights, notices, consents, and lawful bases needed to process it. The customer is responsible for accuracy, source-system permissions, retention settings, and lawful communication with students, parents, guardians, applicants, and staff.

EMEGA may process customer data to provide, secure, support, and improve the contracted service and as otherwise documented in the Privacy Policy and applicable agreement.

The service may hold student and child information. Customers must apply age-appropriate privacy notices, guardian verification where needed, least-privilege access, and education-sector retention and safeguarding rules.

Users must not expose a student record, certificate, fee statement, attendance record, or other protected document until identity, relationship, and authorization checks have passed.

Channels must be connected through official or approved interfaces. The customer must follow provider terms, service windows, template rules, opt-in and opt-out requirements, webhook security, rate limits, and applicable anti-spam law.

Provider availability, permissions, review decisions, delivery, and profile access are controlled partly by the provider. EMEGA cannot guarantee that a provider will accept, deliver, or continue supporting a message or API operation.

AI and automation are assistance tools, not a substitute for authorized professional judgment. Customers must configure approved knowledge, confidence thresholds, human approvals, routing, and fallback behavior appropriate to the risk.

No user may instruct the system to invent school facts, bypass an approval, expose internal Knowledge Base instructions, impersonate a person, or make a prohibited decision. High-impact actions and changes to official records require deterministic validation and, where configured or legally required, human approval.

The Acceptable Use Policy forms part of these Terms. Prohibited conduct includes unauthorized access, spam, harassment, malware, credential theft, unlawful surveillance, scraping, reverse engineering beyond legal rights, circumvention of limits, exploitation of children, and use that infringes privacy, intellectual property, or provider rules.

The customer retains its rights in customer data and approved content. It grants EMEGA the limited rights needed to host, process, transmit, back up, and display that content to deliver the service.

EMEGA and its licensors retain rights in the platform, interface, code, documentation, trademarks, and service improvements. Feedback may be used to improve the service without identifying confidential customer data.

EMEGA may update features, security controls, providers, and interfaces. Reasonable efforts should be made to avoid material disruption and to communicate significant changes. Maintenance, provider outages, internet failures, customer configuration, or events outside reasonable control may affect availability.

Preview, beta, diagnostic, and future features may change or be withdrawn and should not be relied on for critical operations unless expressly contracted.

Pricing, usage limits, billing cycle, taxes, renewal, and payment terms are stated in the applicable order form or plan. The Refund and Billing Policy applies unless a signed agreement says otherwise.

Late or failed payment may lead to restricted features or suspension after required notice, subject to the agreement and law. The customer remains responsible for approved usage and charges incurred before termination.

Access may be suspended to address a security threat, unlawful use, provider violation, material breach, non-payment, or risk to people or systems. Where practical and lawful, notice and an opportunity to cure should be provided.

On termination, access ends and data is handled under the agreement, export window, retention schedule, Privacy Policy, and legal obligations. Customers should export required records before the applicable window closes.

Each party must protect confidential information using reasonable care and use it only for the agreed purpose. Authorized disclosures may be made to personnel, subprocessors, advisers, or authorities who have an appropriate need or legal right.

Security is shared. EMEGA provides platform controls; customers are responsible for endpoints, user behavior, permissions, connected systems, exported data, and secure operational configuration.

The service is provided subject to the warranties expressly stated in the agreement and rights that cannot lawfully be excluded. AI output, provider delivery, translations, and third-party services may contain errors or become unavailable.

Liability limits, exclusions, indemnities, governing law, and dispute procedures must be set in the signed agreement or completed by qualified counsel for the operating entity. Nothing in these Terms excludes liability or consumer rights that cannot legally be limited.

Questions, notices, and support requests may be submitted through the Contact and Support page or the contractual contact. EMEGA may update these Terms when services or laws change. Material changes should be communicated before they take effect where required.