Refund and Billing Policy

The accepted order form, quotation, invoice, plan description, or signed customer agreement states the subscription, currency, billing cycle, included limits, support level, and contract term. If it conflicts with this public policy, the signed agreement controls to the extent permitted by law.

Customers are responsible for agreed subscription fees, approved usage, add-ons, provider charges passed through under the agreement, and applicable taxes. Usage-based items may include AI, messaging, storage, or other metered services when expressly enabled.

Trial duration and restrictions are shown at signup or in the order form. Renewal may be automatic only when clearly agreed. Required renewal or price-change notice will be provided according to the agreement and applicable law.

Cancellation stops future renewal according to the notice period but does not normally reverse charges already earned for the current term. Customers should export required data before access or the contractual export window ends.

Refund eligibility depends on the signed agreement, reason, service period, usage, and mandatory law. A duplicate charge, verified billing error, or service failure covered by a contractual commitment will be investigated. A change of mind, customer configuration problem, provider rejection, or unused capacity does not automatically create a refund right.

Failed or overdue payment may lead to reminders, feature restriction, or suspension after any required notice. Suspension does not remove accrued charges. Access may be restored after payment and security checks.

Submit the organization name, invoice number, disputed amount, date, and reason through the Contact and Support page or contractual billing contact. Do not send full payment-card information. Disputes are reviewed under the agreement and applicable consumer or commercial law.