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Privacy request

Data Deletion Instructions

How to request deletion, correction, access, or a copy of personal data connected to an EMEGA workspace.

We will review the request, verify identity where needed, and apply the relevant deletion and retention requirements.

Submit a deletion request

Provide enough information for the school or platform administrator to identify the records without adding unnecessary sensitive data.

1. Requests you can make

You may ask to access, receive, correct, complete, update, or delete personal data, or withdraw consent where consent is the applicable basis. Available rights and exceptions depend on the law and the role of the school or EMEGA operator.

2. Before submitting

Identify the relevant school or organization, branch, account, phone or email, provider channel, and relationship to the student or contact. Do not send passwords, payment-card data, identity documents, or unrelated sensitive information in the request form.

3. Identity and authority checks

To protect records from unauthorized deletion, the reviewer may verify control of an email or phone number, request confirmation from the authenticated account, or ask for evidence of parental, guardian, student, staff, or organizational authority. Only the minimum evidence needed should be requested.

4. What happens next

  • A confirmation code is created for the request.
  • The request is routed to an authorized privacy or organization administrator.
  • Relevant systems, channels, exports, and backups are identified.
  • The reviewer confirms what can be deleted, corrected, anonymized, exported, or retained.
  • The requester is informed of the outcome or any required clarification.

5. Limits and retention

Deletion may be limited where data must be kept for law, education records, safeguarding, financial records, security, fraud prevention, legal claims, or a valid audit requirement. When immediate deletion from backups is not technically possible, the data should be isolated from normal use and removed through the backup lifecycle.

6. Provider and linked-system data

Deleting data from EMEGA does not automatically delete a copy independently held by Meta, WhatsApp, Telegram, an email provider, a school information system, or another connected service. A separate request may be required under that provider’s process.

7. Timing and escalation

Requests are handled within the period required by applicable law and may be extended where permitted for complex or multiple requests. If you disagree with the response, use the Contact and Support page to request review or contact the competent data-protection authority where that right applies.