Contact and Support

Use the public Contact page or the support contact stated by your school or EMEGA agreement. Include the organization, branch, affected feature, approximate time, and a short description. Do not include passwords, full access tokens, payment-card data, or unnecessary student information.

Use the Data Deletion page for access, correction, copy, deletion, or consent-withdrawal requests. Provide enough information to locate the relevant record and expect identity or authority verification before protected data is disclosed or removed.

Mark a suspected account compromise, exposed credential, unauthorized disclosure, or vulnerability as a security issue. Share evidence privately and avoid changing or accessing records beyond what is necessary to describe the issue.

For billing, include the organization and invoice or order reference. Formal contractual notices must be sent through the address specified in the signed agreement; an ordinary support message may not satisfy a formal-notice requirement.

EMEGA support cannot make an admission, fee, academic, employment, safeguarding, or disciplinary decision on behalf of a school. Contact the responsible school team. Do not rely on website chat or ordinary support for emergencies; use the school’s designated emergency contact or local emergency service.

Tell us if a page, form, or workflow is difficult to access or understand and state the language or accommodation needed. The team will route the request to the appropriate owner.

Response times depend on severity, support plan, operating hours, verification, and the responsible organization. Support interactions may be recorded in EMEGA for continuity, security, audit, and service improvement under the Privacy Policy.